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Refund & Return Policy
Any damages and exceptions must be noted on the bill of lading or delivery tickets. Captial equipment that has been damaged should be refused and left with the delivery company or carrier. The item must be inspected immediately for concealed damages. In the event of any such damage, the original shipping container must be saved for inspection. MDM Scientific Supply, LLC should be notified immediately of any damages. Failure to adhere to this policy will release MDM Scientific Supply from any responsibility regarding replacement and/or credit.
If you have received damaged merchandise, please email a photo of the damaged item with submission of RMA form showing damage, item packaging, interior and exterior shipping box and a signed bill of lading of truck shipments or tracking number for small packages. Please hold all damaged material for carrier inspection until further notice.
To submit a Return Merchandise Authorization (RMA) request, click on the pdf link to download form: RMA Request Form
Return Merchandise Authorization (RMA) Form
Email the completed form to info@mdmscientific.net. You will be notified with an RMA number if your return request has been approved. Shipping information for returning items will be provided once the RMA is issued.
For any questions concerning completion of the form please contact MDM Scientific Supply Returns Support by emailing info@mdmscientific.net or by telephone at +1-337-436-4441.
How do I return an item?
MDM Scientific Supply will only accept returned goods if such return complies with the provisions in this policy.
To ensure credit, returns must be pre-approved by an authorized MDM Scientific Supply, LLC representative, and assigned a return merchandise authorization number which must accompany the return.
A request for return must be initiated within thirty days of the receipt of goods.
Risk of loss on items to be returned does not pass to MDM Scientific Supply, LLC until received by MDM Scientific & Chemical, Inc. or an authorized vendor of MDM Scientific Supply.
If MDM Scientific Supply, LLC determines that the return is a result of customer error, such items must be returned at the expense of the customer.
Except for items which are returned as a result of a warranty repair failure, all items must be returned in their original box unmarked, unused, unopened and in resaleable condition.
All items must be returned in their original box and packed in a sufficient exterior box for return shipping, and include all accessories, and manuals in the original shipment.
The following items may not be returned:
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Refrigerated or sterile products may not be returned, even if they are unmarked or unused.
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Made-to-order or specially ordered items (items not routinely stocked by MDM Scientific & Chemical, Inc. or currently not sold by MDM Scientific Supply, LLC) may not be returned unless a vendor is willing to take back specially ordered item. The return of a specially ordered item is subject to any restocking fee charged by the vendor.
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Obsolete, discontinued, expired, short-dated, used, or items in units of measure less than the original unit of sale from MDM Scientific Supply, LLC may not be returned for credit.
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Hazardous items and chemicals may not be returned.
Note that returns may be subject to a restocking fee of up to 35%.
To submit a Return Merchandise Authorization (RMA) request, clock on the pdf to download the form: RMA Request Form
RETURN MECHANDISE AUTHORIZATION (RMA) FORM
Email the completed form to info@mdmscientific.net. You will be notified with an RMA number if your return request has been approved. Shipping information for returning items will be provided once the RMA is issued. For any questions concerning completion of the form please contact The Lab Depot Returns Support by emailing info@mdmscientific.net or by telephone at +1-337-436-4441.
Shipping is generally done prepaid and add via Federal Express Ground, UPS, Freight carrier or methods the customer may request.
Certain hazardous items may have shipping restriction and may require additional hazardous charges. UPS or FED EX may not accept these items and alternate shipping methods will be used. We will make every effort to minimize shipping charges.
Shipping regulations are constantly changing but we will try to inform our customers as this occurs.
